• Randy Hutchinson is the president of the Better Business Bureau of the Mid-South. Reach the BBB at 800-222-8754.

Consumers came to the BBB more than 1.4 million times in 2021 to check out a moving company and filed 6,647 complaints when they encountered a problem.

Many complaints involved damaged or missing items and were ultimately resolved to their satisfaction by reputable movers. But too many complaints involved shoddy movers or out-and-out scammers.

How prevalent are moving scams? Consider that the U.S. Department of Transportation gave an award to the Florida Attorney General’s Consumer Protection Division for its success in shutting down 19 fraudulent moving companies and securing approximately $27 million in fines and restitution. Florida saw the second highest rate of population growth among all states in 2021, making it a rich target for crooks trying to take advantage of people relocating.