Redding small business owners feel fallout of Spectrum internet outage

Redding-area small business owners are counting their losses after an internet outage cost them up to a full day’s business on Tuesday, June 25.

Vandals caused the outage when they cut the lines in south Redding early Tuesday morning, knocking out service to Spectrum-Charter Communications customers throughout Shasta County, according to the Shasta County Sheriff’s office.

Spectrum crews from all over Northern California came to work throughout the day to repair and reconnect more than 650 fibers, restoring internet to the last customers by late afternoon Tuesday, said Senior Director of Spectrum’s West and Northwest Communications Dennis Johnson.

By then, some Redding business owners had turned away customers because they were unable to take credit and debit cards or access online accounts.

Some business owners reported they only lost connection for a short time on Tuesday.

Spectrum phone and internet service was down until 9:30 a.m., said Rolan Dillion, owner of the Flag Center on south Hilltop Drive.

He’s not sure if he missed any phone orders for the first 30 minutes his shop was open Tuesday morning, Dillion said, but “I had my old school receipt pad out” to take orders from walk-in customers.


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